In our commitment to provide a unique and integrative massage experience to all of our clients and out of consideration for our therapists’ time, we have adopted the following policies:
ARRIVAL TO THE STUDIO
Please arrive for your appointment(s) 5 minutes prior to the scheduled starting time. This allows you the time to fill out the appropriate client form, change and prepare for the service. All services offered have a specific time schedule and early arrival allows for a relaxed and unhurried experience. If late arrival is inevitable, your service(s) may be shortened in order to keep on schedule.
At this time a credit card is not required to guarantee your appointment and reserve that time for you. However, fifty percent (50%) of the total amount of the services scheduled will be billed for clients who “no-show” or fail to cancel their reservation within a 24-hour time period. If you need to make a change to the reservation on the day of the service, such as moving the appointment time, a fee may be applied due to limited availability.
This also applies to complimentary services. If you receive a free service and schedule an appointment you may also be billed fifty percent (50%) of the total amount of the current service price for a “no-show” or failure to cancel a reservation within a 24-hour time period.
If you are booking your massage within 24 hours of the actual appointment, there is no cancellation and you will be charged the full amount of the appointment.
LATE ARRIVAL POLICY
As a courtesy to our other guests and staff, appointments will be automatically cancelled 30 minutes after scheduled start time and charged according to cancellation policy. We regret that late arrivals will not receive extension of scheduled appointments. In special cases, and when our schedule will allow, we may be able to accommodate a partial or full appointment. This will be at our discretion and only with proper, advanced notification of your late arrival
We do not offer refunds on payments or deposits made to reserve chair massage, spa services, or any type of services outside of the massage spa. No refunds will be provided for deposits or monies paid or cancellations received less than 24 hours before a scheduled appointment.
If you have any questions about our Cancellation Policies, please contact us at (317)-294-3883 or firstname.lastname@example.org